Privacy policy

Privacy Policy

Effective Date: March 25, 2026

At ARVEXIO ("we," "our," or "us"), accessible at shoparvexio.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

This includes information you voluntarily provide when making a purchase, contacting us, or subscribing to our communications, such as:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

Payment Information

Payments are processed securely through trusted third-party payment providers. ARVEXIO does not store your complete credit card information on our servers.

Order Information

We may collect information related to your purchases, including:

  • Products purchased

  • Order history

  • Transaction details

  • Shipping preferences

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP Address

  • Browser Type

  • Device Information

  • Pages Visited

  • Time Spent on Site

  • Referral Sources

  • Shopping Activity and Interactions

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer service and support

  • Send order confirmations, shipping updates, and transactional communications

  • Improve our website, products, and overall customer experience

  • Detect, investigate, and prevent fraudulent activities

  • Comply with applicable legal obligations

  • Send promotional communications, newsletters, and special offers (only when you have opted in)

Sharing Your Information

We may share your information with trusted third parties necessary to operate our business, including:

  • Payment Processors

  • Shipping and Logistics Partners

  • Shopify and Related Ecommerce Services

  • Analytics and Marketing Service Providers

We do not sell, rent, or trade your personal information to third parties.

Cookies and Tracking Technologies

ARVEXIO uses cookies, pixels, and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Personalize shopping experiences

  • Measure advertising performance

Most web browsers allow you to control or disable cookies through your settings. Disabling cookies may affect certain website functionalities.

International Data Transfers

Your information may be processed and stored outside your country of residence. By using our website, you acknowledge and consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your information

  • Restrict or object to certain processing activities

  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at support@shoparvexio.com.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services

  • Maintain business records

  • Resolve disputes

  • Comply with legal and regulatory requirements

Data Security

We implement commercially reasonable safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

Scam Awareness & Fraud Prevention

At ARVEXIO, customer trust and online safety are important to us.

Please be aware that unauthorized individuals may attempt to impersonate ARVEXIO through fraudulent websites, emails, social media accounts, text messages, or phone calls.

For your protection:

  • ARVEXIO will never request your passwords, one-time passcodes (OTPs), or complete payment card details through email, text messages, social media, or phone calls.

  • We do not accept payments through personal bank accounts, gift cards, cryptocurrency, or unofficial payment channels.

  • Always verify that you are visiting our official website, shoparvexio.com, before submitting personal or payment information.

If you receive suspicious communications claiming to be from ARVEXIO, please refrain from engaging and contact us immediately at support@shoparvexio.com.

ARVEXIO is not responsible for losses resulting from interactions with fraudulent third parties or unauthorized entities falsely representing our brand.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

Children's Privacy

ARVEXIO does not knowingly collect personal information from individuals under the age of 16. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it promptly.

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will be posted on this page along with the revised Effective Date.

We encourage customers to review this page periodically to stay informed about how we protect their information.

Contact Us

If you have questions regarding this Privacy Policy or our data handling practices, please contact us:

Email: support@shoparvexio.com

Customer Support Response Time: Within 24 business hours

Thank you for trusting ARVEXIO. We are committed to providing a safe, secure, and enjoyable shopping experience for every pet parent.