Refund policy

Refund & Return Policy

Effective Date: March 25, 2026

At ARVEXIO, we want you and your pets to love every purchase. If something isn't quite right, we're here to help.

Please review our Refund & Return Policy below.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue promptly, kindly provide:

  • Your Order Number

  • A brief description of the issue

  • Clear photographs or videos showing the product and packaging

Once reviewed, we will work quickly to provide an appropriate resolution, which may include:

  • A replacement item, or

  • A full refund to your original payment method

Returns

Due to the nature of our products and fulfillment process, we do not generally accept returns for:

  • Change of mind

  • Ordering the incorrect item, size, or color

  • Personal preference after delivery

  • Products that have been used, damaged, or altered by the customer

Returns may be considered on a case-by-case basis and require prior authorization from ARVEXIO.

If a return request is approved:

  • The product must be unused and in its original packaging.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

  • Detailed return instructions will be provided by our support team.

Items returned without prior approval may not be accepted or eligible for reimbursement.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing or transit and may no longer be eligible for cancellation.

If your cancellation request is approved within the allowable timeframe, a full refund will be issued.

Refund Processing

Approved refunds will be credited to the original payment method used at checkout.

Please allow approximately 5–10 business days for the refund to appear in your account, depending on your financial institution or payment provider.

Non-Refundable Situations

Refunds, replacements, or returns may not be available in the following circumstances:

  • An incorrect shipping address was provided by the customer.

  • Delivery attempts failed due to customer unavailability.

  • Delays caused by customs, weather events, carrier disruptions, or circumstances beyond our control.

  • Claims submitted more than 48 hours after confirmed delivery.

  • Unauthorized returns sent without prior approval.

Lost Packages

If your tracking information indicates that your package has been lost in transit, please contact us promptly.

We will investigate the matter with the shipping carrier and determine the most appropriate resolution based on the findings.

Contact Us

For questions regarding returns, refunds, or order concerns, please contact our Customer Care Team.

Email: support@shoparvexio.com

Response Time: Within 24 business hours

At ARVEXIO, we appreciate your trust and are committed to making every shopping experience as smooth, secure, and enjoyable as possible.