Shipping policy

Shipping Policy

Effective Date: March 25, 2026

At ARVEXIO, we believe receiving your pet's essentials should feel just as seamless as shopping for them. We proudly offer complimentary worldwide shipping on all orders.

Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–4 business days following successful payment confirmation.

Processing times may vary slightly depending on product availability, inventory levels, and seasonal demand.

Orders are processed Monday through Friday, excluding major holidays.

Once your order has been prepared for shipment, you will receive a confirmation email containing tracking information.

Estimated Delivery Times

Estimated delivery windows vary based on your shipping destination.

United States

7–17 Business Days

United Kingdom & Europe

7–15 Business Days

Canada

7–15 Business Days

Australia & New Zealand

7–15 Business Days

For select products fulfilled from local distribution facilities, delivery may be expedited and arrive within 3–7 business days.

Please note that delivery estimates are provided for guidance only and cannot be guaranteed.

Shipping Partners

To provide the most reliable and efficient delivery experience, ARVEXIO works with a network of trusted international and local shipping providers.

Shipping carriers may include:

  • USPS

  • UPS

  • FedEx

  • Regional Postal Services

  • Local Last-Mile Delivery Partners

The carrier selected for your shipment will depend on the destination, product availability, and the fastest available service option.

Shipping Costs

Complimentary Worldwide Shipping

ARVEXIO currently offers free worldwide shipping on all eligible orders, with no minimum purchase requirement.

Promotional shipping offers may be updated periodically at our discretion.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 2–5 business days for tracking updates to appear within the carrier's system after dispatch.

Customs Duties, Taxes & Import Fees

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges, if applicable, are the responsibility of the customer.

ARVEXIO does not have control over customs procedures or additional fees levied by local authorities.

Shipping Delays

Occasionally, shipments may experience delays due to circumstances beyond our control, including but not limited to:

  • Customs inspections

  • Carrier disruptions

  • Severe weather conditions

  • Public holidays

  • Increased shipping demand during peak seasons

We appreciate your patience and understanding should unexpected delays occur.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information entered during checkout is complete and accurate.

ARVEXIO cannot be held responsible for orders delayed, lost, or delivered incorrectly due to inaccurate addresses provided at the time of purchase.

If you notice an error in your shipping information, please contact us immediately. We will do our best to assist before the order is dispatched.

Lost or Significantly Delayed Packages

If your shipment appears to be lost or has experienced an unusual delay, please contact our Customer Care Team.

We will investigate the matter with the shipping carrier and work toward an appropriate resolution as quickly as possible.

Contact Us

For shipping-related questions or assistance, please reach out to our Customer Care Team.

Email: support@shoparvexio.com

Customer Support Response Time: We strive to respond to all inquiries within 24 business hours.

Thank you for choosing ARVEXIO.

Calm Homes. Happy Pets.